IT Service Desk Engineer – Abu Dhabi, UAE | Happiest Minds Technologies

Company Overview:

Happiest Minds Technologies is a global IT services and digital transformation leader, delivering enterprise infrastructure solutions, cloud management, and technical support services across Abu Dhabi and worldwide.

Job Description:

The IT Service Desk Engineer will deliver L1–L3 technical support, manage Microsoft 365 and Azure AD environments, troubleshoot networking and hardware issues, and maintain secure IT infrastructure operations.

🔹 Key Responsibilities:

• Provide L1, L2, and L3 technical support to end users and resolve IT incidents.
• Manage Microsoft 365 administration, including users, mailboxes, Teams, SharePoint, and OneDrive.
• Troubleshoot hardware, software, network, VPN, printer, and server-related issues.
• Support Active Directory, Azure AD, and Windows Server environments.
• Manage endpoint security, patching activities, and security policies.
• Assist with backup operations and overall IT infrastructure support.
• Coordinate with vendors and internal teams to resolve technical challenges.
• Maintain proper documentation of incidents, solutions, and IT processes.

🔹 Requirements:

• 3–6 years of experience in IT Service Desk, IT Support, or Infrastructure Support.
• Strong experience in enterprise IT troubleshooting and user support.
• Candidates currently based in the UAE are preferred.
• Good understanding of Microsoft technologies, Active Directory, Azure AD, and networking concepts.
• Strong knowledge of Microsoft 365, Exchange Online, DNS, DHCP, VPN, LAN/WAN, and endpoint security.

What We Offer:

• Opportunity to work within a leading global IT services and digital transformation company.
• Professional development and technical exposure across enterprise IT environments.
• Competitive monthly salary package aligned with experience.