IT Support Specialist
Company Overview:
Omnix International LLC is a leading technology solutions and systems integration provider in the Middle East. Specializing in digital transformation, enterprise IT infrastructure, building information modeling (BIM), and managed technical services, Omnix delivers high-impact digital solutions to prominent private and government entities across the region.
Job Description:
The IT Support Specialist will deliver technical support services to a prominent government entity in Abu Dhabi. Based in Abu Dhabi, this experienced professional will handle hardware, software, and network troubleshooting using ServiceNow, manage IT service requests, support system deployments, document standard operational procedures, and ensure full compliance with organizational IT governance guidelines.
🔹 Key Responsibilities:
- Provide technical support for hardware, software, and network connectivity issues.
- Manage incidents and service requests using ServiceNow or other ITSM platforms.
- Work closely with senior specialists and project managers to resolve complex technical issues.
- Document troubleshooting procedures and maintain the team’s technical knowledge base.
- Support system upgrades, deployments, and new technology implementations.
- Develop user guides and training materials for common technical issues.
- Ensure compliance with organizational governance, reporting, and operational standards.
🔹 Requirements:
- Bachelor’s Degree in Information Technology, Computer Science, Digital Operations, or a related field.
- Minimum 3 years of hands-on experience in IT support or a enterprise technical support role.
- Proven proficiency with ServiceNow or equivalent IT Service Management (ITSM) platforms.
- Strong troubleshooting capabilities across hardware, operating systems, and network infrastructure.
- Arabic language proficiency or Emirati/UAE National status is preferred; strong non-Arabic candidates will also be considered.
- Prior experience supporting government or large-scale enterprise environments is a distinct advantage.
- Maximum notice period of 30 days.
What We Offer:
- An exciting enterprise IT career opportunity supporting a prestigious government entity in Abu Dhabi.
- Structured, professional, and technology-driven work environment.
- Competitive monthly compensation package alongside standard statutory benefits under UAE Labour Law.