IT Support Specialist – Dubai, UAE | GAL

Company Overview:

GAL is a leading provider of high-stakes operational support and technical services in the UAE, dedicated to maintaining the mission-critical infrastructure of our elite clientele. We operate with an “educational family” philosophy, where technical expertise is fostered through continuous learning and the rigorous management of digital assets. At GAL, we believe that the agility of an organization depends on the seamless integration of its technology and the proactivity of its support teams. Join our corporate IT division and contribute to an environment that values technical innovation, service-oriented excellence, and the strategic maintenance of enterprise-level systems.

Job Description:

We are seeking a skilled and proactive IT Support Specialist to join our fast-paced corporate environment in Dubai. This role is essential for delivering high-standard technical assistance and ensuring the smooth daily operations of our organization’s digital infrastructure. You will be responsible for providing end-user support, managing endpoint security, and resolving complex technical issues through a systematic, customer-focused approach. We are looking for an experienced professional with a solid understanding of ITIL frameworks and Windows administration who can coordinate effectively with cross-functional teams. This is a brilliant opportunity to apply your technical expertise within a structured Information Technology setting that prioritizes operational excellence and service delivery.

🔹 Key Responsibilities:

• Provide comprehensive end-user support and desktop administration across the organization.
• Maintain, troubleshoot, and upgrade corporate IT systems to ensure 99.9% operational uptime.
• Utilize ServiceDesk or other ITSM platforms to manage ticket lifecycles and service requests.
• Administer Active Directory, manage Group Policies, and oversee endpoint security tools.
• Collaborate with the management team to implement ITIL service delivery best practices.
• Monitor and maintain local networking components including LAN/WAN, DNS, DHCP, and VPN configurations.
• Liaise with Human Resources regarding IT onboarding for new employees and digital access controls.
• Maintain accurate asset registers and technical documentation using ManageEngine or similar IT tools.

🔹 Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of hands-on experience in corporate IT support or helpdesk functions.
• Expertise in Windows Operating Systems, endpoint support, and Active Directory management.
• Prior experience in supporting academic institutions or universities is highly preferred.
• Solid understanding of ITIL Foundation (v4) principles and service delivery frameworks.
• Proficiency in ManageEngine tools (ServiceDesk Plus, Asset Explorer, Endpoint Central).
• Relevant certifications: CompTIA A+/Network+ or Microsoft Certified Endpoint Administrator.
• Excellent analytical thinking and communication skills to manage management and user expectations.

What We Offer:

• Monthly salary package ranging from AED 5,000 to 6,000 (Adjusted).
• The opportunity to work in a high-profile corporate Information Technology environment.
• Clear pathways for career progression into System Administration or IT management.
• A stable and professional work culture focused on technical excellence and teamwork.
• Comprehensive benefits in accordance with UAE Labour Law.