Junior B2B Ticketing Agent
Company Overview:
Sharjah National Travel & Tourist Agency LLC is a premier, long-established aviation services group, corporate travel provider, and comprehensive destination management enterprise executing high-volume transit operations across the United Arab Emirates. Specializing in international B2B consolidations, multi-tier holiday packaging, global airline representation, and corporate travel solutions, the corporation centers its operations on cutting-edge global distribution technology, absolute passenger safety compliance, and robust travel-supplier relations.
Job Description:
We are executing a strategic operational expansion across our centralized corporate consolidation division and are seeking a motivated, detail-oriented Junior B2B Ticketing Agent to govern daily flight inventory pricing and route allocations in Sharjah. Operating as an essential operational agent within our fast-paced travel center, this full-time role focuses on accelerating booking fulfillment workflows, managing multi-tier GDS configurations, and troubleshooting reservation alterations under our unified network management framework.
🔹 Key Responsibilities:
- Manage high-volume flight reservations, airfare calculations, and automated ticketing operations using Global Distribution Systems (GDS).
- Provide elite dedicated operational support to B2B sub-agents and corporate clients, verifying accurate and rapid airfare dispatch.
- Execute complex automated ticket reissuances, calculated schedule changes, routing cancellations, and formal tax refund processes precisely.
- Liaise directly with commercial airline desks and localized transit vendors to secure optimized seat allocations and clear booking disruptions.
- Maintain meticulous data accuracy across all corporate reservation profiles, checking fare base rules to prevent agency debit memos (ADMs).
- Multitask efficiently inside an energetic, high-volume environment to achieve tight ticketing deadlines without compromising quality standards.
🔹 Requirements:
- Bachelor’s Degree, IATA Foundation Diploma, or an accredited Certificate in Travel & Tourism Management, Aviation Operations, or a related commercial trade field.
- Proven, successful professional experience working as an air ticketing agent, travel consultant, or B2B operations specialist utilizing active global reservation networks.
- Strong working operational knowledge of major GDS terminal architectures, such as Amadeus, Galileo, and Sabre platforms.
- Demonstrated familiarity navigating low-cost carrier (LCC) web portals, corporate booking portals, and APIs to manage dynamic seat distribution profiles.
- Advanced technical data literacy with practical proficiency deploying formulas, client reservation tracking logs, and price comparisons inside Microsoft Excel.
- Excellent verbal and written communication skills paired with sharp logical attention to structural detail when handling complex multi-segment itineraries.
- Proven capacity to prioritize high-volume transaction loads efficiently while operating under strict airline validation deadlines.
What We Offer:
- Competitive baseline fixed salary package structured from AED 5,000 to 6,000, determined entirely by past technical GDS command tests, airfare construction knowledge, and system entry typing speed assessments.
- Direct pathway to master enterprise-level aviation logistics and significantly build your professional portfolio within a highly respected national travel institution.
- Stable, long-term aviation career advancement tracks and technical training modules supported by our comprehensive corporate operations and global sales support networks.