Retail Sales Manager
Company Overview:
Travel Retail Sales & Services LLC (TRSS), a prominent subsidiary of the renowned global Aer Rianta International (ARI) Group, is a premier, duty-free retail operator and luxury brand distributor managing high-volume transport hubs across the United Arab Emirates. Specializing in tax-free boutique commercial centers, premium beauty integrations, multi-national airport supply chains, and high-velocity hospitality concepts, the corporate group is dedicated to world-class retail innovation, strict compliance with global aviation commercial laws, and delivering exceptional shopping passenger encounters.
Job Description:
We are executing a strategic leadership appointment within our high-volume airport duty-free operations and are seeking a highly commercial, analytical Retail Sales Manager to govern multi-category boutique storefronts and direct floor personnel in Abu Dhabi. Operating as an essential operational leader on the shop floor, this full-time position focuses on maximizing commercial yield performance, accelerating conversion metrics, and managing team operational structures under our unified commercial management framework.
🔹 Key Responsibilities:
- Take full strategic ownership of travel-retail storefront performance during assigned shifts, ensuring absolute brand compliance and seamless building operations.
- Lead by example directly on the active duty-free shop floor, ensuring robust team presence and high standards of service.
- Promote an absolute “customer-first” floor culture, motivating multi-cultural retail advisors to consistently deliver memorable luxury service.
- Drive immediate store sales performance by tracking daily revenue targets, beating historical year-on-year results, and controlling shrinkage.
- Focus systematically on expanding Passenger Average Spend (PAS) parameters through structured operational campaigns such as the Shift Excellence programme.
- Provide high-fidelity operational leadership by coaching, mentoring, and empowering counter staff and supervisors across all product departments.
- Act as an inspirational role model, maintaining a positive, high-energy floor environment to support retention, development, and employee engagement.
- Uphold the recognized ARI Leadership Standards by building mutual trust, encouraging cross-department collaboration, and driving continuous improvement.
- Maintain immaculate shop visual merchandising alignments and coordinate efficiently with central Buying and Order Management teams.
- Serve as the critical point of escalation for complex guest relations or operational floor issues, resolving problems with complete professional diplomacy.
🔹 Requirements:
- Bachelor’s Degree in Business Administration, Retail Management, International Marketing, Hospitality Management, or an equivalent commercial discipline.
- Minimum of 5 years of successful, verified store management or operations leadership experience strictly within corporate retail, premium cosmetics/beauty, or high-end hospitality sectors.
- Prior professional background or deep operational exposure working inside premium, luxury travel-retail environments or high-volume transport hubs is an added advantage.
- Advanced technical data literacy with practical proficiency deploying formulas, retail analytics trackers, and inventory performance logs inside Microsoft Excel.
- Strong numerical and analytical skills with a proven capacity to interpret complex sales targets and deliver measurable margin results.
- Excellent verbal and written communication skills in English, with sharp interpersonal influence and cross-cultural stakeholder management capabilities.
- Total professional commitment to retail excellence values and structural flexibility to work shift rotas encompassing weekends, with no overnight requirements.
Salary and Benefits:
- Competitive monthly fixed salary of AED 19,200.
- Full international standard residency visa coverage extended for your spouse and up to two children.
- Comprehensive Category-A Medical Insurance coverage, explicitly including elite dental and optical wellness benefits.
- Corporate life insurance coverage.
- Annual air ticket allowance to support repatriation travels.
- A dynamic, professional corporate ecosystem inside our global sales support networks.