Senior Customer Service Executive
Company Overview:
Consolidated Shipping Group (CSS Group) is a leading freight forwarding, shipping, and supply chain logistics provider operating across the Middle East and South Asia. Headquartered in Dubai, United Arab Emirates, the organization offers comprehensive ocean freight, air freight, warehousing, and project cargo solutions, delivering reliable and customer-centric supply chain operations worldwide.
Job Description:
Consolidated Shipping Group (CSS Group) is seeking an experienced Senior Customer Service Executive to join its expanding Ocean Freight team in JAFZA, Dubai. Based in Dubai, this customer service professional will manage ocean freight service workflows, coordinate international shipments, assist clients with real-time tracking, oversee shipping documentation, and resolve operational queries to maintain client satisfaction and high service standards.
🔹 Key Responsibilities:
- Manage customer service operations for ocean freight activities.
- Coordinate with customers and internal teams to ensure smooth shipment processes.
- Handle customer inquiries and provide timely updates on shipment status.
- Support documentation and operational requirements related to freight forwarding.
- Maintain strong relationships with customers and ensure service quality.
- Assist in resolving operational issues and improving customer satisfaction.
🔹 Requirements:
- Bachelor’s Degree or Diploma in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum 5–7 years of relevant hands-on experience within the Freight Forwarding industry.
- In-depth understanding and working knowledge of ocean freight processes and shipping operations.
- Previous experience within the UAE logistics sector is preferred.
- Immediate availability or ability to join within 30 days is highly preferred.
- Exceptional customer handling, shipment coordination, organizational, and communication skills.
What We Offer:
- An exciting customer service career opportunity with a premier regional shipping and logistics group in JAFZA, Dubai.
- Dynamic, supportive, and international trade environment.
- Competitive monthly compensation package alongside standard statutory benefits under UAE Labour Law.