Senior Software / IT Support Executive – Dubai, UAE | Dotline

Company Overview:

Dotline is a professional and performance-driven leader in the Dubai technology landscape, dedicated to delivering high-quality software solutions and operational excellence. We operate with an “educational family” philosophy, where technical management and professional IT mastery are shared to ensure organizational success. At Dotline, we believe that robust network security and disciplined system functionality are the cornerstones of business stability. Join our professional Human Resources and technical team in Dubai and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic growth of our diverse digital portfolios.

Job Description:

We are currently looking to hire a skilled and experienced Senior Software / IT Support Executive to join our team in the UAE. This role is fundamental to our technical framework, requiring a professional who can provide comprehensive support for ERP systems and network infrastructure for management and client review. You will be responsible for resolving software, hardware, and network-related problems while managing Fortinet firewall configurations. We are looking for an individual with a strong foundation in System Security and a proactive approach to technical training. This is a brilliant opportunity to advance your education and IT leadership career within a premier professional software environment.

🔹 Key Responsibilities:

• Provide comprehensive support for ERP systems to meet management and functionality standards.
• Diagnose and resolve hardware and network-related problems across the Dubai infrastructure.
• Liaise with the Human Resources and technical teams to maintain Fortinet firewall configurations and network security.
• Deliver professional client training and remote technical assistance to ensure 100% data integrity and system reliability.
• Utilize digital Information Technology tools to monitor system performance and ensure timely resolution of IT-related queries.

🔹 Requirements:

• Degree or Diploma in Computer Engineering or a related academic discipline.
• Minimum 3+ years of professional experience specifically in IT support or a related technical field.
• Strong background in management of network systems and ERP modules.
• Professional background in education or training regarding Fortinet firewall configurations.
• Ability to demonstrate operational excellence and a mandatory valid UAE driving license.
• Strong troubleshooting skills with the capability to work independently in a fast-paced UAE IT environment.

What We Offer:

• Monthly salary package ranging from AED 5,000 to 7,000.
• A stable and influential role within a reputable Software & Technical Support Group.
• Direct involvement in the management of essential digital protocols and high-impact technology initiatives.
• Significant opportunities for professional growth and leadership development within the Information Technology sector.