Service Coordinator – Jebel Ali, Dubai | Gorica Group

Company Overview:

Gorica Group is an established, high-growth leader within the United Arab Emirates advanced industrial automotive networks, premium mechanical manufacturing structures, and global specialized vehicle deployment landscape, specializing in statutory industrial compliance, sophisticated engineering validation loops, and streamlined client care frameworks. We focus on executing modern mechanical servicing models, strict technical asset validation guidelines, and optimized pipeline repair tracking loops across our fast-expanding regional heavy-transport workshops, manufacturing complexes, and multi-sector fleet operator portfolios. Join our principal service operations division and collaborative Human Resources infrastructure to elevate your automotive career utilizing contemporary workshop management architectures and advanced diagnostics Information Technology systems through our dedicated Engineering Jobs and industrial logistics networks.

Job Description:

We are seeking an exceptionally motivated, technically precise, and process-driven Service Coordinator to manage daily repair scheduling pipelines, advanced workshop workflows, and customer service tracking tracks at our regional heavy industrial operations hub in Jebel Ali, Dubai. Operating at the industrial core of our automotive enterprise framework, this operational leadership position demands complete lifecycle control over technical job card parameters, precise spare parts documentation records, and immediate floor bottleneck resolution to guarantee flawless maintenance delivery velocity for executive corporate management evaluation. It offers a spectacular platform to leverage your rich engineering background and advanced technical education inside a highly respected, high-reputation automotive manufacturing ecosystem through our integrated Management Jobs development tracks.

🔹 Key Responsibilities:

• Coordinate daily service and maintenance operations within the heavy workshop fluidly, ensuring an efficient workflow pipeline between multi-disciplinary departments.
• Manage incoming customer service requests systematically, ensuring accurate job scheduling and timely execution of mechanical repairs.
• Communicate with professional clarity and diplomacy between automotive technicians, workshop supervisors, and corporate clients to align technical parameters.
• Monitor ongoing mechanical job progress continuously, providing structured updates to internal project managers and external stakeholders.
• Maintain highly updated, immaculate service logs, technical job cards, and digital operational documentation within company databases.
• Support diagnostics troubleshooting pipelines and assist engineering units fluidly in resolving unexpected service-related hurdles.
• Ensure prompt, accurate coordination and allocation of technical spare parts, specialized machinery tools, and workshop labor metrics for ongoing overhauls.
• Handle multi-channel corporate customer inquiries professionally, delivering precise data regarding maintenance timelines and service specifications.
• Implement workflow efficiency enhancements to maximize baseline floor productivity, asset utilization loops, and workshop turnaround speeds.
• Enforce absolute compliance with corporate engineering protocols, safety guidelines, municipal industrial laws, and strict company service standards.

🔹 Requirements:

• Possession of an accredited Diploma in Mechanical Engineering or Automobile Engineering is strictly mandatory to establish technical competency loops.
• 1 to 3 years of verified, practical experience operating inside a structured mechanical service coordination setup, automotive workshop environment, or technical client care unit.
• Strong baseline understanding of mechanical sub-assemblies, automotive electronics, heavy transport engineering variables, and technical diagnostics.
• Excellent digital literacy, with high proficiency utilizing modern CRM databases, enterprise asset tracking software, and standard IT office applications.
• Complete command over written and verbal communication tools in English; possession of conversational Arabic language skills will be treated as an outstanding corporate asset.
• Demonstrated capacity to self-manage multiple workshop enquiries simultaneously within a fast-paced, industrial target-driven environment.
• Exceptional structural attention to detail, strong administrative record-keeping traits, and robust technical follow-up habits.
• Practical background in basic education regarding engineering calculations, diagnostic models, and workshop asset lifecycle workflow management methodologies.

What the Organization Offers:

• Competitive monthly base salary package ranging from AED 5,000 to 6,000 (dependent upon verified technical history, engineering competency scores, and practical system evaluation testing).
• Comprehensive organization-backed residency visa protection, complete medical health insurance plans, and standard annual travel provisions per UAE Labour Law regulations.
• Direct industrial automotive sector exposure within a flagship premium manufacturing enterprise managing high-value transport assets and heavy engineering pipelines.
• Structured ongoing operational leadership masterclasses to advance your practical education in visual neuromarketing service workflows, workshop diagnostics, and digital pipeline ledger tracking architectures.
• Clear potential tracks for vertical career advancement into Workshop Supervisors, Service Managers, or corporate enterprise regional operations management divisions.