Service Desk Engineer – VaporVM – Dubai, UAE

Company Overview:

VaporVM is a leading IT managed services provider in Dubai, delivering robust infrastructure monitoring and enterprise IT support solutions.

Job Description:

The Service Desk Engineer will manage ServiceNow queues, track IT incidents, monitor infrastructure alerts via OpManager, and coordinate troubleshooting in Dubai. Explore further openings on our IT jobs portal.

🔹 Key Responsibilities:

• Monitor and manage the ServiceNow queue, including ticket triage, prioritization, and escalation.
• Track incidents, pending requests, backlog status, and SLA compliance.
• Monitor network devices, servers, and IT infrastructure using ManageEngine OpManager.
• Investigate infrastructure monitoring alerts and perform initial troubleshooting.
• Coordinate with technical support teams to ensure timely incident resolution.

🔹 Requirements:

• 1 to 2 years of relevant Service Desk or IT infrastructure support experience.
• Practical experience with ServiceNow ticket management systems.
• Familiarity with ManageEngine OpManager or similar monitoring tools.
• Solid understanding of SLAs, ITIL incident management, and basic networking.
• Strong communication and problem-solving skills; immediate joiners preferred.

What The Role Offers:

• Full-time on-site IT role with an innovative managed services firm in Dubai.
• Valuable technical exposure to enterprise infrastructure management.
• Competitive monthly compensation package in Dubai, UAE.