Receptionist
Company Overview:
Basmat Ghayathi Medical Center is a respected healthcare facility in Abu Dhabi, dedicated to providing patient-centered care and clinical excellence. We operate with an “educational family” philosophy, where administrative precision and healthcare management mastery are shared to ensure organizational success. At Basmat Ghayathi, we believe that the reception is the cornerstone of the patient experience. Join our professional front-office team and contribute to an environment that values administrative integrity, patient education, and the strategic oversight of primary care delivery within Abu Dhabi’s rapidly digitizing network.
Job Description:
Basmat Ghayathi Medical Center is seeking a professional Receptionist to be the first point of contact for our patients in Abu Dhabi. This role is fundamental to our administrative operations, requiring an individual who can ensure a smooth, professional, and efficient workflow. You will be responsible for patient registration, appointment scheduling, and coordinating communication between clinical staff and management. We are looking for an organized professional with a patient-first service attitude who is comfortable using digital health records. This is a brilliant opportunity to grow your healthcare administration career within a structured and supportive management framework.
🔹 Key Responsibilities:
- Manage high-volume patient registration, appointment scheduling, and front-desk workflows.
- Operate the Shaade EMR system for meticulous patient records and administrative management.
- Handle patient inquiries, insurance verification, and billing coordination with precision.
- Coordinate communication between patients and clinical teams to support service sales and delivery excellence.
- Maintain a welcoming, organized, and professional environment at the medical center’s front desk.
- Liaise with the Human Resources department regarding patient feedback and administrative protocol training.
- Utilize Information Technology tools to manage digital documentation and patient flow reporting.
- Coordinate with engineering or maintenance teams for the upkeep of front-office equipment and patient facilities.
🔹 Requirements:
- Diploma or Bachelor’s degree in Administration or Healthcare Management.
- 1 to 2 years of experience in healthcare reception or a medical administration role.
- High level of IT literacy; prior experience with Shaade EMR is strongly preferred.
- Excellent communication skills in English; Arabic proficiency is a significant advantage.
- Professional background in education or training related to customer service or medical ethics.
- Professional presentation with a strong commitment to a patient-first service attitude.
- Ability to handle management of sensitive patient information with absolute confidentiality.
- Strong interpersonal skills to support sales and service alignment at the point of entry.
What We Offer:
- Tax-Free monthly salary package ranging from AED 3,500 to 4,500 (Adjusted).
- A stable and professional role within a respected medical center.
- Valuable experience in the UAE’s rapidly digitizing healthcare network.
- Opportunities for professional growth and progression into senior management roles.
- Comprehensive benefits in accordance with UAE Labour Law.