Admin & Telecalling Executive
Company Overview:
Nine To Nine Hub is a premier, highly successful business support agency, elite digital marketing collective, and leading multimedia branding house expanding its high-performance administrative delivery core in Deira, Dubai, United Arab Emirates. Built upon world-class multi-sector client services, strict database management criteria, and progressive audience engagement frameworks, the organization manages multi-channel promotional pipelines for premium local businesses, directs commercial social media lead tracking, and ensures absolute organizational alignment with regional commercial licensing standards, media governance laws, and international customer relation benchmarks.
Job Description:
We are executing a strategic professional appointment within our central agency support division and are seeking a meticulous, multi-lingual Admin & Telecalling Executive to govern digital inbound lead pipelines and direct multi-sector customer outreach pathways in Dubai. Configured for systematic administrative specialists who possess exceptional communication abilities and excel at converting social media media traffic into validated clients, this full-time track focuses on accelerating appointment confirmation speeds, tracking corporate office expenses, and maximizing overall operational efficiency under our unified agency management framework.
🔹 Key Responsibilities:
- Follow up systematically on inbound customer leads coming through corporate landing pages, social media platforms, and digital marketing campaigns.
- Communicate directly with potential retail consumers to evaluate exact service requirements and confirm commercial appointments.
- Coordinate, filter, and forward qualified customer leads swiftly to corresponding enterprise business clients.
- Handle B2B commercial inquiries and identify fresh business conversion opportunities within local corporate sectors.
- Prepare, audit, and submit regular analytical lead status updates and customer conversion reports to agency leadership.
- Manage daily corporate office administrative tasks, monitor official email correspondence, and route external communications.
- Track basic petty cash allocations, log routine office expenses, manage utilities, and prepare clear monthly expense reports.
- Maintain up-to-date client databases, record transaction updates, and log interaction details using Google Sheets and internal CRM tools.
🔹 Requirements:
- Diploma, Bachelor’s Degree, or matching commercial certificate from an accredited educational facility; basic computer literacy and structured communication skills are required.
- A minimum of 6 months to 1 year of verified professional operational experience running a customer service desk, telephone sales system, or office administration framework.
- Mandatory Linguistic Capability: Must demonstrate absolute verbal fluency in English, Tamil, and Malayalam to interact seamlessly with our specific target client and consumer demographics.
- Advanced foundational data literacy with extensive practical capability updating Google Workspace datasets, navigating cloud CRM interfaces, and structuring expense reports inside MS Excel.
- Deep, comprehensive operational knowledge across the following primary functional dimensions:
- Customer service etiquette, phone outreach systems, tele-sales metrics, and lead filtering workflows.
- Office administration routines, petty cash bookkeeping habits, and document control procedures.
- Lead management lifecycles, structured reporting frameworks, and data logging habits.
- Familiarity with visual social media spaces (Instagram, TikTok, Facebook) and basic digital marketing campaign concepts.
- Outstanding interpersonal traits, strict attention to written database detail, a professional telephone manner, and the capacity to balance administrative support with active client call schedules efficiently.
What We Offer:
- Competitive baseline fixed salary package structured from AED 5,000 to 6,000, determined entirely by past administrative portfolio reviews, multi-lingual telephone simulations, and database organization tests.
- An elite opportunity to gain immediate exposure to cutting-edge digital marketing processes and multi-industry commercial workflows within a dynamic agency setting.
- Stable career advancement pipelines supported by rapid agency client growth and clear internal progression paths for senior operations coordinators, account leads, or specialists moving into agency leadership or corporate hr jobs and talent acquisition positions.