Customer Service Executive
Company Overview:
Joyalukkas Exchange is a leading financial institution in Dubai, part of a global conglomerate dedicated to providing seamless remittance and foreign exchange solutions. We operate with an “educational family” philosophy, where financial management and service mastery are shared to ensure organizational success. At Joyalukkas Exchange, we believe that superior customer engagement and regulatory integrity are the cornerstones of global trust. Join our professional operations team and contribute to an environment that values professional integrity, technical innovation in Information Technology, and the strategic oversight of our international financial transactions.
Job Description:
We are seeking a dedicated Customer Service Executive to support our Dubai branch operations. This role is fundamental to our service framework, requiring a professional who can effectively manage currency exchange transactions and assist clients with remittance inquiries. You will be responsible for ensuring numerical accuracy in cash handling, maintaining strict KYC/AML compliance, and balancing daily tills for management review. We are looking for a detail-oriented individual with a strong background in banking or money exchange who thrives in a high-volume financial environment. This is a brilliant opportunity to advance your financial services career within a structured and professional framework.
🔹 Key Responsibilities:
- Process foreign currency exchange and international money transfers to drive sales of our financial offerings.
- Provide expert guidance on exchange rates and remittance services while maintaining the highest service standards.
- Ensure full compliance with KYC (Know Your Customer) and AML regulatory procedures for all transactions.
- Liaise with the Human Resources department regarding compliance training and customer service performance benchmarks.
- Utilize Information Technology tools and financial software to maintain accurate transaction records and documentation.
🔹 Requirements:
- Bachelor’s Degree, Diploma, or Certificate in Business, Finance, or a related field.
- Minimum 3 years of professional experience in customer service within the financial services or banking sector.
- Proven background in money exchange, remittance, or cash handling environments.
- Strong knowledge of KYC and regulatory compliance procedures in the UAE.
- Professional background in education or training regarding financial integrity and anti-money laundering standards.
- Exceptional numerical accuracy and the ability to manage management of customer concerns professionally.
What We Offer:
- Monthly salary package ranging from AED 4,000 to 5,000 (Adjusted).
- A stable and professional role within a premier Dubai exchange house.
- Professional environment focused on high-level financial operations and customer care.
- Comprehensive benefits in accordance with UAE Labour Law.